Most services have a call center. LuxShuttle has Victoria and Jay. From your first inquiry to your final destination, your experience is personally managed — not dispatched.
Experience Architect
Victoria brings over a decade of luxury brand experience to LuxShuttle — including a role at Mercedes-Benz Consulting in Stuttgart and years running her own luxury real estate and design firm in Berlin.
She manages the details that separate a transfer from an experience. Route optimization, timing coordination, special requests, and the quiet logistics that guests never see but always feel.
When a client requests a specific champagne chilled to arrival, a particular playlist queued on the surround sound, and a cabin temperature set to exactly 68 degrees before a private aviation pickup at PDK — Victoria has confirmed every detail before the wheels touch down. When a corporate assistant books a week of executive transfers, Victoria builds the itinerary before being asked.
When you call LuxShuttle, Victoria is one of the two people who answers — and often the one who remembers your last trip better than you do.
Operations Architect
Jay operates LuxShuttle on a principle most transportation companies abandon at scale: every guest deserves the same person managing their experience from the first inquiry to the final mile.
He personally oversees every reservation, coordinates directly with hotels and FBOs, and ensures the vehicle and chauffeur meet the standard he set from day one.
His background in operations and hospitality technology means the systems behind LuxShuttle — the booking engine, the real-time flight tracking, the AI concierge — are built to the same standard as the vehicle itself. Nothing is off the shelf. Everything is purpose-built.
A two-person concierge team is not a limitation. It is a deliberate choice that eliminates the handoffs, miscommunications, and impersonal service that come with scale.
Your call reaches Victoria and Jay directly — not a dispatch center, not a call queue. If both are assisting other guests, our 24/7 reservations team answers within 60 seconds.
The same two people manage every aspect of your reservation. No handoffs between departments. No explaining your needs twice. Your preferences are remembered.
Business hours are 8 AM to 11 PM Eastern — longer than most services. After hours, our 24/7 reservations team handles bookings. Emergencies during active trips reach Jay directly.
Our AI concierge answers common questions instantly on the website. Real-time flight tracking adjusts your pickup automatically. But every reservation is personally reviewed by Jay or Victoria before your chauffeur departs.
Three people. One vehicle. Every guest receives the same standard because the same three individuals deliver it. There is no B-team. No outsourced department. No “your representative today” roulette.
Jay manages the business and your reservation. Victoria manages the experience and the details. Montrell manages the vehicle and the road. Meet your chauffeur.
You will never wonder who is handling your trip. You already know.
No call center. No automated booking form. Call and speak with the people who will personally manage your experience.