Terms & Conditions

All fares are quoted at the time of booking and honored upon completion. Base pricing begins at $175 per journey and includes your dedicated chauffeur, fuel, tolls, Wi-Fi, and chilled refreshments. There are no surge fees, no hidden charges, and no post-trip adjustments unless additional services or overages apply as described in these terms.

Payment is collected through our secure booking platform at the time of reservation. We accept all major credit and debit cards. Corporate clients with approved accounts may arrange invoicing with net-30 terms. For weddings, multi-day bookings, and high-demand events, a deposit may be required at the time of confirmation — details are outlined in our Cancellation Policy.

Receipts are issued automatically by email following each completed journey. If you require an itemized invoice for corporate expense reporting, please contact us and we will provide one within one business day.

Our custom Mercedes-Benz Sprinter represents a $200,000 investment in your experience. The cabin is detailed before every journey — cream quilted leather seats are conditioned, surfaces are sanitized, refreshments are restocked, and the climate is pre-set. You should expect to board a vehicle that looks and feels as though no one has ever been inside it.

We ask that guests treat the cabin with the same care they would extend to a private residence. Food and non-alcoholic beverages may be consumed on board, though we request that anything with a strong odor or high risk of staining be avoided. Spills happen — if they do, please alert your chauffeur immediately so the situation can be addressed before it becomes permanent.

If the vehicle requires professional cleaning beyond our standard detail due to circumstances within a guest’s control, a cleaning fee will be assessed. The fee is proportional to the severity: a minor spill on leather is not treated the same as a stain that requires upholstery extraction. Minor spills and surface marks: $150. Moderate staining requiring extraction or conditioning: $350. Severe soiling, biological incidents, or damage requiring professional restoration: $750 and above, assessed at actual cost.

We build generous wait time into every reservation because we understand that travel does not always go to plan. For airport arrivals, your chauffeur will wait 30 minutes for domestic flights and 60 minutes for international flights from the time of landing, at no additional charge. Your flight is tracked in real time, so the clock begins only when you are on the ground.

For all other locations — hotels, residences, venues, offices — a 15-minute wait window is included from the confirmed time of service, at no additional charge.

After the included window expires, a wait-time charge of $1.50 per minute applies. This charge compensates for the chauffeur’s time and ensures availability is not compromised for subsequent reservations. Your chauffeur will attempt to reach you by phone and text before any overage begins. If contact cannot be made within 15 minutes of the overage starting, the reservation may be classified as a no-show per our Cancellation Policy.

Please provide an exact street address or a recognized landmark when confirming your reservation. For airport arrivals at Hartsfield-Jackson (ATL), your chauffeur will meet you at the designated ground transportation area of your terminal. Specific meeting instructions — including a direct phone number — will be sent to you before your flight lands.

For private aviation arrivals at DeKalb-Peachtree (PDK), Fulton County Airport-Brown Field (FTY), or other FBOs, your chauffeur will meet you planeside or at the FBO lobby, depending on facility protocol. Please include your FBO name and tail number when booking so we can coordinate directly with ground staff.

If you need to add a stop during your journey, notify your chauffeur directly. Brief stops of five minutes or fewer are accommodated at no additional cost. Extended stops may incur a wait-time charge as outlined above. Route changes that significantly extend the total distance may result in an adjusted fare, which will be communicated to you before proceeding.

Communication is part of the service. You will receive a booking confirmation immediately upon reserving, a reminder 24 hours before your scheduled departure, and a final notification when your chauffeur is en route. For airport arrivals, you will receive a message confirming that your flight is being tracked and a second message when your chauffeur has arrived at the terminal.

If anything about your plans changes — an earlier flight, a new address, a different number of guests — contact us as early as possible. You may reach us by phone at 1-877-4-LUXVIP, by email at info@luxshuttle.com, or through the live chat on our website. We monitor all channels around the clock.

Please ensure the phone number on your reservation is one you can receive calls and texts on while traveling. This is how your chauffeur will reach you at the time of service, and timely communication prevents unnecessary wait-time charges.

LuxShuttle provides Graco SlimFit 3-in-1 safety seats, available for $25 per seat per journey. Each seat accommodates rear-facing infants, convertible toddlers, and forward-facing children up to 100 pounds, making it suitable for a wide range of ages. Seats are professionally inspected, sanitized, and installed by your chauffeur before every use.

Safety seats must be requested at the time of booking. We carry a limited inventory and cannot guarantee availability for last-minute requests. When reserving, please specify the number of seats required and the approximate age and weight of each child so we can confirm the correct configuration.

Georgia law requires children under eight years of age to be secured in an appropriate restraint system. LuxShuttle reserves the right to decline service if a child is present without an appropriate seat and one was not arranged in advance. Your family’s safety is not a matter we are willing to compromise on.

This vehicle is a $200,000 custom build by Ultimate Toys, finished in cream quilted leather with hand-built cabinetry and integrated electronics. Damage to the interior or exterior caused by a guest or member of their party will result in a damage assessment and corresponding charge to the payment method on file.

Minor damage — small scuffs to leather, scratches on trim, or cosmetic marks that can be buffed or reconditioned — will be assessed at the actual cost of repair. The minimum damage assessment is $250. Major damage — including but not limited to torn upholstery, broken electronics, cracked glass, or structural harm to cabinetry — will be assessed at full replacement or repair cost, supported by a written estimate from an authorized Mercedes-Benz or Ultimate Toys service center.

LuxShuttle carries full commercial liability insurance as a DOT and PUC certified operator. Our coverage protects guests in the event of any incident caused by a vehicle malfunction or chauffeur error. However, LuxShuttle is not liable for personal property brought aboard the vehicle, nor for injuries resulting from a guest’s disregard of safety instructions, including failure to wear a seatbelt.

Alcohol consumption by guests of legal drinking age is permitted on board. This is, after all, part of what a private vehicle affords you. We ask only that consumption remain moderate enough to ensure the safety and dignity of all guests and the condition of the cabin. Your chauffeur reserves the right to end a journey early if a guest’s level of intoxication poses a safety risk to themselves, other guests, or the vehicle. In such cases, no refund will be issued.

Illegal substances are prohibited without exception. If illegal drugs are discovered on board at any point during or after a journey, the trip will be terminated immediately, law enforcement may be contacted at the chauffeur’s discretion, and the full fare plus a $500 sanitation fee will be charged. The guest will be permanently barred from future service.

We understand that many of our journeys involve celebrations — weddings, milestone birthdays, nights out. We are happy to be part of those moments. We simply ask that the evening remain one everyone can remember.

Because we operate a single vehicle with one dedicated chauffeur, lost items are almost always recovered. Your chauffeur inspects the cabin after every journey. If an item is found, we will contact you within two hours of the trip’s conclusion using the phone number or email on your reservation.

If you realize you have left something behind, call us immediately at 1-877-4-LUXVIP. In most cases, your chauffeur can confirm within minutes whether the item is on board. We will arrange a convenient return — either during a subsequent scheduled journey or via a dedicated delivery within metro Atlanta.

Items not claimed within 30 days will be donated or disposed of at our discretion. LuxShuttle is not liable for the value of any personal property left in the vehicle, though we will make every reasonable effort to reunite you with your belongings.

The standard we hold ourselves to is the same standard we ask of our guests. Your chauffeur is a professional who takes pride in delivering an exceptional experience. We expect that guests will treat the chauffeur, the vehicle, and fellow guests with the respect that a private, luxury environment warrants.

Behavior that is abusive, threatening, or disruptive to the safety of the chauffeur or other guests will result in the immediate termination of the journey. In the event of an early termination for conduct reasons, the vehicle will be brought to a safe stop at the nearest appropriate location. The full fare will be charged, no refund will be issued, and the guest will be permanently barred from future reservations.

All guests must wear seatbelts at all times while the vehicle is in motion. Georgia law requires it, and so do we. Standing, leaning out of windows, or interfering with any vehicle controls or equipment is strictly prohibited. Your chauffeur will address any safety concern directly and respectfully, and we ask that guests comply promptly.

The Mercedes-Benz Sprinter is configured with four cream leather captain’s chairs, a front guest seat, and a rear three-person bench that converts to a flat bed. Total seating capacity is eight guests, including the front seat. This capacity is a legal and safety limit, not a suggestion — we cannot accommodate a ninth guest under any circumstances.

Please confirm the exact number of guests in your party at the time of booking. If your group exceeds eight, we are happy to assist with arranging a second vehicle through a trusted partner, though that vehicle will not be a LuxShuttle Sprinter and will be quoted separately.

Children of all ages count toward the eight-guest maximum. Lap infants are not permitted without an appropriate restraint, as outlined in our Child Safety Seats section. The rear bench is suitable for adults but may also be converted to a bed configuration for long-distance journeys — please request this at the time of booking so the cabin can be prepared.

Smoking and vaping of any kind are strictly prohibited inside the vehicle. This includes cigarettes, cigars, e-cigarettes, vape pens, and any other device that produces smoke, vapor, or aerosolized particles. There are no exceptions.

The cabin is equipped with an air quality particulate monitor. Any violation will be detected, and a deep-cleaning fee of $1,000 will be applied to the payment method on file. Smoke and vapor residue permeates leather and fabric in ways that a standard detail cannot reverse, which is why the fee reflects the true cost of restoration rather than a penalty.

If you or a member of your party requires a smoke break during a longer journey, please ask your chauffeur to make a brief stop. We are happy to accommodate — we simply ask that it happen outside the vehicle.

Pets are not permitted in the vehicle. The cream quilted leather interior, ambient fabrics, and enclosed cabin environment make it impractical to accommodate animals without risking damage, odor retention, or allergen transfer to subsequent guests.

Service animals that meet the legal definition under the Americans with Disabilities Act are the sole exception. If you require a service animal, please notify us at the time of booking so we can prepare the cabin appropriately. We will never ask about the nature of your disability — only whether the animal is required because of a disability and what task the animal is trained to perform, as permitted by law.

If a pet is brought to the vehicle without prior arrangement, the chauffeur may decline to proceed. In such cases, the standard cancellation terms will apply. We recognize this is a firm position, and it exists to protect the experience for every guest who follows.

Our complete cancellation windows, rescheduling options, deposit requirements, no-show policy, force majeure provisions, and refund processing timelines are detailed on a dedicated page.

Please review our full Cancellation & Refund Policy before making your reservation. The key points: cancellations made 24 hours or more before your scheduled departure receive a full refund. Shorter notice windows receive partial refunds on a sliding scale. No-shows are non-refundable.

We would always rather reschedule a journey than cancel one. If your plans shift, contact us as early as possible and we will do everything we can to accommodate.

Your personal information is collected only to fulfill your reservation and deliver your service. We do not sell, rent, or share your data with third parties for marketing purposes. We do not require you to create an account. Payment information is processed exclusively through our secure booking partner and is never stored on our servers.

For complete details on what we collect, how we use it, the third-party services involved, your rights regarding your data, and how to request deletion, please review our full Privacy Policy.

Discretion is not an add-on. It is built into the way we operate. Your chauffeur will never disclose your identity, your travel details, your destinations, or any conversation that takes place inside the vehicle. This applies to every guest on every journey, without exception.

For guests who require a formal framework — corporate executives, public figures, entertainment professionals, or anyone who simply prefers written assurance — LuxShuttle will execute a mutual non-disclosure agreement upon request. Please contact us prior to your reservation and we will have the document prepared and signed before your chauffeur arrives.

We do not photograph guests, record conversations, or share any aspect of a journey on social media unless a guest provides explicit written consent. If you see LuxShuttle featured in a testimonial or social post, it is because the guest chose to share their experience on their own terms.

LuxShuttle is a fully licensed and insured private chauffeur service, certified by the U.S. Department of Transportation (USDOT #4569764) and the Georgia Intrastate Motor Carrier (GIMC MCA #A024911). We maintain comprehensive commercial auto liability coverage on every journey. Proof of insurance is available upon request.

These terms constitute the entire agreement between you and LuxShuttle regarding your use of our services. LuxShuttle reserves the right to update these terms at any time. Material changes will be reflected in the “Last updated” date at the top of this page. Continued use of our services following any update constitutes acceptance of the revised terms.

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect. These terms are governed by the laws of the State of Georgia. Any dispute arising from or relating to these terms or the services provided shall be resolved in the courts of Fulton County, Georgia. LuxShuttle is a trade name of Peachline Services Partners LLC, a Georgia limited liability company.

LuxShuttle reserves the right to refuse or terminate service to any individual who violates these terms. Such refusal does not obligate LuxShuttle to provide alternative transportation or issue a refund for the affected journey.